Delivery information

We aim to provide a smooth and clear delivery experience for your convenience and satisfaction. Here are the specifics of our delivery process.

Delivery Range

We deliver anywhere in the UK (United Kingdom) mainland.

Please Note: There will be additional charges for the 'offshore domestic regions' and ‘Scottish Highlands’: Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands and Northern Ireland.

If your address is outside of the UK mainland please contact us for a delivery quote, either by email info@opulenceflame.co.uk or by phone 03301339445

Delivery Costs

  • Free shipping on all orders.

  • No Hidden Fees: All costs are clearly stated at checkout.

 

Order Processing Time

  • Processing Time: Orders are processed within 3 hours Monday to Friday.

  • Last Order Time: 4pm (GMT)

  • Orders placed after 4pm will be processed the next business day.

  • Weekend Orders: Orders placed on weekends are processed the next business day.

Delivery Time

  • Estimated Delivery Times: 3-5 business days.

  • Business Days: Deliveries occur Monday to Friday.

  • Please Note: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

Delivering Your Order

  • Generally your fire will be delivered on a 7.5-tonne delivery vehicle unless otherwise specified. Please inform us as soon as possible if there will be any problems with access. If our courier company advise your chosen delivery address is not viable for their 7.5-tonne delivery vehicle, there may be an additional fee to pay for a smaller vehicle that can access your chosen address. Smaller, lighter orders, such as flexible flue liners and accessories, are usually sent via a van courier network.
  • The driver will remove the stove from the delivery vehicle using suitable lifting equipment. The stove is considered delivered once it is removed from the vehicle and placed kerbside. The driver will be unable to move the goods across gravel or unfinished drives, through narrow openings, or up steps.
  • Due to the weight of the stoves and fireplaces we sell, delivery drivers are unable to assist with carrying your goods into your property. It is the responsibility of the customer receiving the goods to organise suitable means to move them to a desirable place i.e. inside the house, a garage or other under cover area. It is the responsibility of the customer to dispose of the packaging (e.g. wrapping, straps, pallet etc.) after delivery, unless the customer wishes to return the goods. 
  • All goods must be checked while the driver is still on site. Any missing parts or damage is to be reported on the delivery note when signing. The driver is obliged to wait with you for up to 15 minutes (for palletised goods only), whilst you unpack and check the goods. Signing for the goods as “unchecked” is not acceptable.
  • Unless you have requested otherwise, you will either be contacted by a member of opulence flames staff or a member of the company delivering the goods to book in your chosen delivery date. Please note that once this date has been booked (unless cancelled at least 24 hours before the allocated date), you will be subject to a re-delivery charge should you be unavailable when the driver attempts delivery.
  • If you are unavailable when packaged goods (e.g. fireside accessories) are delivered, please leave a signed note to inform the courier if you would like the goods left at the property or with a neighbour.